Lead Specialist-Consumer Servicing

High School Diploma or GED
Proven ability to manage multiple tasks simultaneously
Problem solving, analytical and communication skills
Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
Knowledge of Loan’s, Lines of Credit and Deposit Products

Process Monetary and Non Monetary transactions, which could be a request from a client, another department or part of a project. Using APA (automated posting application) input the appropriate entries to balance (for monetary transactions)
Discrepancies related to the posting of monetary transactions – work with accounting to perform detailed research and post balancing entries to correct.
Perform basic to complex research using various banking systems and applications
Communicate to the requester the results of research and resolution of the problem effectively and timely.
Assist other team members with daily workload to ensure timely completion and achievement of work team assignments.
Perform careful and timely review of various reports to alleviate potential client impact issues and to ensure system integrity. Take appropriate action to address issues.
Actively seek opportunities to improve process efficiency, quality and the client experience. Communicate ideas appropriately to effect real change.
Provides world class customer service to internal and external customer, maintaining a professional manner
Identify issues/problems and communicate to appropriate management
Actively pursue development of self to better support team and future advancement.
Review and update team procedures
Client Service – Answer Team Phone Line

No preferred qualifications provided.