Associate Relations Consultant

Associate Relations Consultant

Requirements

• Bachelor’s Degree in Business, HR, Labor Relations or related field, or equivalent years of experience without a degree and 3-5 Years Experience in an HR Generalist, Employee Relations or a related role conducting complaint investigations related to Federal, State, Local employment and labor laws for multi-site organization
• Advanced knowledge of workplace complaint investigations, employee advocacy and EEO compliance
• Direct experience gathering, researching, analyzing and resolving complex employee relations issues (including conduct, performance, and policy violations)
• Maintains licenses and continued educating credits

Responsibilities

• Collaborates directly with Associate Relations Director, Field Operations, HR, and Legal in order to resolve and complete associate relations inquiries, concerns, and investigations in a timely manner
• Serves as the reviewer and/or auditor of HR work to support the function, its operation, and compliance with processes and regulations
• Analyzes and provides recommendations for identified trends through benchmark reports, litigations, etc., resulting in improved positive employee engagement
• Assumes ownership for investigative case assignments and monitors the status and progress of escalated matters in the case management system
• Documents investigation findings aligned with best practices to minimize risk and litigation in employee relations situations
• Works to reduce the total number of complaints received internally and externally, taking a proactive approach by creating litigation maps, training, and examining historical cases
• Recommends solutions and assists Field Operations with facilitation of resolution and action plans related to employee issues and union concerns
• Provides process improvement support, knowledge base improvement suggestions, and peer coaching
• Influences leaders by presenting recommendations and findings, working to reach common ground on case findings and future approach, with guidance and feedback from Director when necessary
• Takes on stretch assignments and more difficult litigious and projects that impact the entire enterprise on legal and employee relations matters

Preferred Qualifications

• Master’s Degree in MBA, Human Resources, or Labor Relations
• JD with a concentration or experience in employment/labor law