Front End Lead Full Time

Front End Lead Full Time

Requirements

• Must have open availability and weekends required
• Basic math skills required

Responsibilities

• Oversees the frontline in the absence of the Front End Manager
• Coaches, teaches and develops all frontline team members to ensure excellent member service
• Responsible for monitoring, driving and coaching for desired membership/member experience goals and results
• Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner
• Delegates work, monitors staffing and compliance with operational standards
• Provides excellent customer service to our Members
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same
• Drives membership metrics through acquisition, retention, loyalty and experience programs
• Drives member engagement, speed, and productivity on the front end
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement
• Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
• Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner
• Acts as a backup for cashiers and Membership Sales Ambassadors when needed
• Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members
• Manages self-checkout lanes and scan and pan lanes
• Collects payments via cash, check, or other charge payments from customers
• Stays up-to-date on all merchandise promotions, advertisements, and product information
• Supervises the cleanliness of the front of club member servicing areas
• Ability to navigate within system applications
• Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations
• Performs other duties as assigned, including working in other departments as needed
• Maintains all club policies and procedures
• Regular, predictable, full attendance is an essential function of this job

Preferred Qualifications

• Prior leadership experience preferred
• Prior Membership or sales knowledge and experience preferred
• Prior cashier experience preferred