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Market Delivery Asst. Manager – Xdt
| Company | Lowe’s |
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| Location | Syracuse, NY, USA |
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| Salary | $72400 – $120900 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Bachelor’s Degree – Operations, Supply Chain, Business Administration or related field plus at least 6 years of relevant experience.
Responsibilities
- Oversees a market-based ASA (Administrative Service Associate) team responsible for supporting final mile delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
- Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
- Prepares action plans, resolves problems, completes audits and identifies trends.
- Ability to lead others to deliver business results and handle multiple tasks in a fast-paced environment.
- Extensive knowledge of home delivery operations and processes.
- Effective problem solving, change leadership, team orientation and empowerment skills. Ability to conduct crucial coaching conversations.
- This position performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving customer delivery experiences.
- Manage and oversees day-to-day operations of the Market Team, including both financial and administrative responsibilities.
Preferred Qualifications
No preferred qualifications provided.
