Assoc Patient Service Spec – Brentwood Cosmetic Surgery

Assoc Patient Service Spec – Brentwood Cosmetic Surgery

Requirements

• CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
• PATIENT DOCUMENTATION (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.

Responsibilities

• Conducts patient check-in and check-out.
• Manages and maintains reception area and welcome tablets; Impacts patient’s MHAV engagement.
• Schedules appointments through clinical communication or direct request and effectively communicates to patients.
• Provides excellent customer service and recovers service through de-escalation with guidance.
• Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing; Utilizes payor verification websites.
• Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
• Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
• Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Preferred Qualifications

No preferred qualifications provided.