Clinical Specialist Manager – Pain Interventions

Clinical Specialist Manager – Pain Interventions

Requirements

• Bachelor’s Degree with 5 years of relevant experience; or
• An Advanced Degree with a minimum of 3 years of relevant experience.

Responsibilities

• Manages and coaches district clinical employees through the utilization of field visits, individual or group meetings, and telephone contacts to accomplish the following objectives:
• Partners to ensure coordinated sales and clinical efforts across the district, driving clinical efficiencies including case coverage where necessary
• Schedules resources for clinical events working closely with the District Manager. Resources may be drawn from other regions as necessary
• Ensures all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching, and documenting performance needs and achievements; implement performance improvement plans, if needed
• Communicates corporate, division, region and/or district mission, goals and activities
• Directs and motivates employees to achieve clinical, unit and revenue goals
• Provides ongoing feedback/coaching and regular performance and development discussions with employees
• Implements corrective actions where necessary
• Documents field visits with employees with actions observed and suggestions for improvement for the individual CS
• Adheres to, communicate, and reinforce Medtronic policies and business conduct standards
• Oversees the training and development of Clinical Specialists in product knowledge and competitive knowledge
• Coaches and advises employees on teamwork, time and task management, and career development
• Assists employees with the creation and ongoing implementation of Individual Development Plans (IDP’s)
• Identifies clinical opportunities through the use of analytics and/or field visits
• Addresses clinical opportunities through coaching or the development of specific measurable projects
• Coordinates, develops, and implements strategies to achieve short and long-term business objectives especially related to clinical activities
• Ensures efficient and effective scheduling of case coverage for the district including case coverage where necessary
• Provides direction to employees regarding the management of assets, expenses, budgets, etc.
• Performs administrative tasks related to cost center management, expenses, email, and other communication activities
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Follows all work/quality procedures to ensure quality system compliance and high quality work
• Partners with the District Sales Manager and HR to recruit and hire top candidates for open positions
• Continually works to maintain a strong, diverse personnel “bench” of candidates for use in future hiring opportunities
• Travels to cover district cases as needed
• Other duties as assigned by District Manager

Preferred Qualifications

• 1+ years of directly related Medtronic experience
• Previous Clinical Specialist level or higher experience
• Previous people management experience
• Knowledge of local customer base
• Knowledge of clinical coverage requirements
• Additional experience in sales, marketing, training, healthcare, technical services, engineering or related areas in the medical device industry
• Successful career record showing promotions, time in role, and increasing responsibilities
• Ability to manage multiple tasks and processes with ease
• Demonstrated change leader
• Demonstrated business acumen