General Manager

Bachelors degree preferred
5+ years experience in a QSR environment preferred
At least 3+ years experience in Retail/QSR store management
Proven track record of achieving sales and profitability goals
Strong leadership, organizational, delegation, and communication skills
Track record of managing and motivating a team of hourly employees
Knowledge of inventory management and merchandising strategies preferred
Ability to work in a fast-paced, dynamic environment
Strong problem-solving and decision-making skills
Proficiency with Microsoft Office, Google Suite, and POS systems
Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

Manage all aspects of store operations, including sales, customer service, inventory management, hiring, staff supervision & development
Manage P&L of the store (control expenses, labor costs, supplies, inventory, etc)
Embodies a customer first attitude, embedding best practices and training to provide legendary customer service
Cultivates a focused and positive, cohesive environment, flexing to ever changing customer and business needs
Owns successful implementation of company programs, develops action plans, and coaching the store team to meet operational and organizational objectives
Acts as player/coach demonstrating best practices & behaviors that motivate employees to perform at their highest levels
Constantly reviews store environment and key business indicators to identify risks and opportunities for improvement, escalates feedback to senior leadership
Maintain strong relationships with customers, vendors, and the community through outreach
Data driven leadership; utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
Ensure compliance with all company policies and procedures, as well as federal, state, and local laws and regulations
Leads merchandising & marketing strategies within the store