Global Service Program Manager

Global Service Program Manager

Requirements

• Bachelors degree required
• Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience

Responsibilities

• Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.
• Lead cross-functional teams for Service projects and programs for the Neuromodulation operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
• Providing service design input on new product development projects.
• Developing and implementing global service strategy for existing and new products.
• Developing and implementing processes across Service to standardize and drive consistency.
• Partnering with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
• Conveying, driving and escalating project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
• Effectively meeting milestones and deadlines in an autonomous environment.
• Becoming a service business expert and apply that knowledge to educate and mentor others.
• Applying broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
• Learning and applying a strong understanding of the Service business, products, and clinical applications.
• Learning and applying a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
• Leading and participating in continuous improvement activities across the Service organization.
• Enforcing quality standards within every project and all day-to-day activities.

Preferred Qualifications

• PMP Certification (or ability to attain within 1 year)
• 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines
• Strong written and verbal communication skills
• Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets)
• 3+ years of experience leading diverse and complex projects and programs
• Independent thinker with the ability to take both a commercial and operational view of complex situations
• Ability to solve highly complex problems across multiple business functions