Carrier Account Coordinator
| Company | Spot Freight |
|---|---|
| Location | Indianapolis, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree preferred
- Previous sales or 2+ years of customer service experience
- Proficient in Microsoft Office Suite
- Ability to thrive in a fast-paced environment and meet performance metrics
- Strong communication skills – persuasiveness, assertiveness, confidence, resiliency
- Entrepreneurial and competitive spirit, passion, self-motivation
- Organization and attention to detail
- Adaptability, multi-tasking ability, sense of urgency
- Confident decision-making skills, problem-solving ability, and issue resolution
Responsibilities
- Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution
- Ensure consistent operations by following established business processes
- Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics
- Answering incoming calls, auditing load information, and entering load data when booking loads
- Tracking and tracing booked shipments, as needed
Preferred Qualifications
-
No preferred qualifications provided.