Billing Operations Manager

Billing Operations Manager

Requirements

• 5+ years of experience in billing, accounts receivable, or revenue operations, ideally within a SaaS or tech company.
• Strong proficiency in Stripe or similar billing platforms, with an understanding of payment processing workflows.
• Working knowledge of revenue recognition principles and invoice lifecycle management.
• High attention to detail and a track record of delivering accurate, timely work.
• Experience collaborating across departments, especially with Finance, Sales, and Customer Success.
• Familiarity with CRM and accounting tools such as HubSpot, QuickBooks, Stripe, and Excel/Google Sheets.
• Strong communication skills, with the ability to explain billing processes and resolve issues clearly.

Responsibilities

• Overseeing and optimizing the end-to-end billing cycle.
• Working cross-functionally with Finance, Revenue Operations, Sales, and Customer Success teams to ensure accurate and timely invoicing, payments, and revenue recognition.
• Managing billing operations through Stripe.
• Investigating and resolving invoicing discrepancies.
• Contributing to the improvement of billing-related processes and systems.
• Generating and issuing invoices.
• Validating and reconciling billing data.
• Responding to internal and external billing inquiries.
• Supporting financial audits, month-end close procedures, and documentation of billing workflows.

Preferred Qualifications

• Working in a fast-paced startup or high-growth company.
• Exposure to sales-to-cash processes, including quoting, subscriptions, and customer agreements.
• Understanding of SaaS metrics and the customer billing lifecycle.
• Ability to identify opportunities for automation or system improvement.