Staff UX Researcher – Financial Services
| Company | eBay |
|---|---|
| Location | Austin, TX, USA, Portland, OR, USA |
| Salary | $124000 – $208300 |
| Type | Full-Time |
| Degrees | Master’s, PhD |
| Experience Level | Senior, Expert or higher |
Requirements
- 8+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.
- M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.
- Experience drawing from a variety of research fundamentals to successfully impact design, product, and leadership decisions benefiting users and the business. Expert use of UX research tools.
- Ability to assess and work through complex problems and ambiguous situations, and work with cross-functional partners to ensure insights are clear, actionable and acted upon.
- Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.
Responsibilities
- Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiences.
- Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking.
- Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action.
- Help drive key features, products, and initiatives based on company priorities.
- Effectively manage and prioritize research planning through ambiguous and fast-changing environments.
- Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay.
Preferred Qualifications
- Experience working in large organizations and collaborating across diverse cross-functional teams is preferred.
- Global research experience is a plus.