Bilingual Logistics Specialist

High School diploma or equivalent
Bilingual (English/French)
1-3 Years’ of related experience in a logistics or dispatching role
Tech-savvy, and comfortable using Google Suite
Excellent interpersonal, negotiation and communication skills with strong attention to detail
Ability to maintain calm and diplomatic in dispute resolution situations
Autonomous, self-driven, proactive and a team player

Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
Assist customers with confirming their Transportation needs.
Verify vehicle locations and delivery address prior to pick up.
Run aging reports and contact sellers and buyers regarding outstanding shipments.
Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.
Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
Be familiar with procedures for handling all aspects of customer service.
Resolve any customer complaints in a friendly, courteous manner. Advise manager or designated supervisor of all serious complaints or incidences.
Assist customers in understanding OPENLANE systems, where applicable, and escalate any system issues appropriately.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Ensure proper follow-through on all directives, bulletins, schedules and accounting from manager or designated supervisor or other corporate sources. Maintain a good flow of communication with the Manager or designated supervisor and other personnel.

Post-secondary education in a related field is an asset
Self-starter who can assess work volumes and ensure timely completion of prioritized tasks
Experience with AMS, VTrace, and other OPENLANE systems