Contact Center Sr Representative

3+ years of customer service experience in a contact center required; knowledge of annuities a bonus, but not required.
Ability to optimally handle heavy call volumes and meet attendance and punctuality standards.
Ability to multi-task and navigate multiple administrative systems required.
Effective verbal and written communications, with proven success explaining concepts and processes to a diverse customer base.
Ability to learn and retain a large amount of detailed information within a short period of time.

Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc.
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions.
Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex.
Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc.
Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.