Regional Operations Manager
| Company | Openlane |
|---|---|
| Location | Miami, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Minimum of 3+ years relevant experience or education.
- Minimum of 2+ years of automotive mechanical experience.
- Must be able to operate a motor vehicle and possess a valid driver’s license.
- A working knowledge of technology, particularly in submitting electronic inspection reports.
Responsibilities
- Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team.
- Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA’s and targets.
- Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region.
- Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling.
- Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized.
- Support the Senior Regional Operations Manager in creating and implementing OKR’s to ensure success within the designated region.
- Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities.
- Ensure that contractors meet customer requirements and operational standards.
- Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
- Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance.
- Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors.
- Function as a reserve inspector for new markets and to address inspection capacity gaps within the region.
- Utilize various communication tools within the OPENLANE organization.
- Perform other duties as assigned by the manager.
Preferred Qualifications
- Previous experience managing teams and individuals, including both contractual and full-time employees.