Arbitration Specialist

High School Diploma or equivalent required; Bachelor’s degree preferred.
Experience with dispute resolution or automotive, mechanical, or body shop; auto auction experience preferred
Experience with automobile brands, equipment, mechanics, and structure preferred
Must have a superior dispute resolution orientation.
Strong verbal and written communication skills required.
Effective report writing and composition skills required.
Experience and working knowledge of Google applications including Sheets, Docs, and Gmail.
Strong management and organization skills.
Knowledge of health and safety practices and policies.

Accurately document customer claims & complaints
Work closely with the internal teams to ensure continuity of communication and customer service
Maintain communication with customers regarding arbitration status and timing
Arrange vehicle inspections and diagnoses based on complaints and obtain second opinions where necessary.
Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller.
Retain and communicate arbitration policies and be able to advise customers of these policies and of the arbitration process.
Be aware of relevant legislation as it relates to the sale of goods and the motor vehicle dealer’s acts of various provinces.
Maintain accurate and complete files on all customer claims, complaints, and resolution details.
Work closely with the Arbitration Specialist and sales team to ensure continuity of communication and customer service.
Perform other duties as assigned by management.