Vehicle & Payoff Specialist – We Buy Your Car

Vehicle & Payoff Specialist – We Buy Your Car

Requirements

• Must meet company’s requirements for employment.
• Highschool or equivalent education required.
• Multitask skills.
• Organizational skills
• Excellent attention to detail
• Ability to read and comprehend instructions and information.
• Excellent communication skills, including customer service and customer care.
• Proficiency in MS Office, specifically Excel and Word functions.
• Professional personal appearance.
• Strong customer service skills.

Responsibilities

• Handle all inquiries regarding title & payment information from customers and associates.
• Work with multiple state forms and laws
• Manage multiple platforms at once
• Submit all legal transfer documents to the store.
• Manage & prepare checks to purchase used vehicles.
• Communicate status of payment to partners, lienholders, and customers.
• Keep current with all applicable laws.
• Handle Escalations
• Assist with production and maintenance of team reporting and tracking documents
• Properly represent the company to its customers and vendors in a friendly manner.
• Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Adheres to all company policies, procedures, and safety standards.

Preferred Qualifications

• Associate degree in business administration or related area of study preferred.
• Prior tag and title work experience preferred.