Executive Experience Consultant

Executive Experience Consultant

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 6+ years of relevant experience delivering exceptional executive experiences in a similar role or program.
• Strong technology acumen to understand customer needs and propose innovative solutions.
• Executive presence enabling you to drive program ownership across a diverse ecosystem of sales and technology leaders.
• Excellent project management capabilities to oversee all logistical and operational details of the engagement.
• Outstanding communication and presentation skills to engage executive audiences.
• Self-motivated to problem solve and execute.
• Strong stakeholder management skills and influence across organizational boundaries
• Creative problem-solving prowess and proactive approach to strategize solutions.
• Entrepreneurial mindset with a drive for continuous improvement and ‘wowing’ customers
• Bachelor’s degree or relevant experience in Executive Marketing, Field Marketing, Executive Programs.

Responsibilities

• Design and execute sophisticated engagement strategies that align with both customer objectives and ServiceNow’s strategic priorities
• Develop deep understanding of customer business challenges and transformation goals to align to our compelling narrative arcs
• Partner with sales leadership to identify and capitalize on strategic opportunities within key accounts
• Drive thought leadership in executive engagement approaches and best practices
• Orchestrate strategic, complex pursuits that require adept technology-based problem-solving while delivering a ‘wow’ white-glove experience.
• Orchestrate all aspects of the executive engagement from planning to flawless execution, ensuring every detail exceeds expectations.
• Develop strong relationships with C-level executives, becoming a trusted strategic advisor.
• Collaborate cross-functionally to integrate the latest product, industry and solution insights into impactful customer engagements that inspire and ignite.
• Capture and analyze data/feedback to continuously elevate the program experience.
• Align technology to storytelling to drive maximum impact through advising technology and speaker bureau on content delivery
• Exemplify ServiceNow’s innovative culture through your creativity and white-glove service delivery.
• Be a strong voice, owning your seat at the table to instruct and drive a successful program strategy.
• Create a culture of proactive sales partnership through ongoing alignment, communication and reporting.
• Partner with the Head of Centre Lead on the smooth running of the centre and execution of customer engagements
• Lead initiatives and participate in tiger teams on a case-by-case basis

Preferred Qualifications

No preferred qualifications provided.