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Creative Director
Company | ServiceNow |
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Location | Chicago, IL, USA |
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Salary | $159400 – $240000 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Expert or higher |
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Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- A minimum of 15 years of experience in the creative industry – with at least 5 years working on integrated, digital-first campaigns as part of an in-house team.
- Exceptional ability to lead, influence, and work across organizational boundaries with a consistent history of cross-functional collaboration.
- Proven ability to lead by example and consistently inspire creative colleagues to create differentiating, pioneering ideas that conceptualize world-class solutions.
- Obsessed with finding the inspiring truths that lead to creative thinking that solves creative problems and propels our brand into the future.
- Strong presenter with an ability to sell creative thinking and ideas across the organization and with senior-level executives.
- Must be a believer in the power of brand – and the importance of applying the brand consistently across all customer touchpoints.
- A curious learner with a growth mindset and an ability to quickly absorb information and learn on the job.
- An expert in Adobe Creative Cloud (you can get hands-on and create great work).
Responsibilities
- Set the creative ‘vision’– one that is based on our brand vision, product truths, customer insights, content strategy and knowledge of the customer journey.
- Work cross-functionally with a core team of stakeholders including the content strategy lead– acting as a strategic and conceptual creative partner that will land in markets around the world.
- Lead teams, contractors and/or our agency partners to create campaigns that build our brand and generate demand.
- Contribute to the creative brief process – working with strategists to translate stakeholder input into sound creative strategy that will drive impactful creative work.
- Bring digital-first thinking to every assignment/task – and partner with stakeholders to optimize digital creative in real-time based on in-market performance data.
- Champion long-term initiatives that deliver success across a broader area of impact. Ensure creative output and campaign work is efficient, scalable, and integrated with guidelines for local adaptation and production.
- Actively train, mentor and manage junior-level creative team members to take creative risks and do their best work.
Preferred Qualifications
- Experience working on B2B business (ideal, but not required).
- Curiosity for AI & Innovation: We’re looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must!