Customer Service Representative

Customer Service Representative

Requirements

• Bachelor’s degree and 2 years of experience in Engineering, Technical Sales, Operations or equivalent client-facing role within the Aerospace, Aviation, Academia, Military or Manufacturing industry; OR Advanced degree and 6 months of relevant experience.
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Responsibilities

• Responsible for all customer communication for assigned customer accounts.
• Liaison between customer and PSD, providing timely and accurate information regarding customer orders.
• Utilize appropriate communication channels to effectively communicate status changes (e-mail, phone, status reports or calls, etc.).
• Work effectively with other departments to resolve customer requests.
• Monitor customer request status and follow up with the customer once complete.
• Maintain knowledge of RTX organization, PSD products, and Global Trade Compliance to provide the appropriate information and support to customers.
• Recommend process improvements utilizing continuous improvement tools.

Preferred Qualifications

• Degree in STEM field; Engineering fields of study.
• Client-facing experience ideally within a technical production / manufacturing environment.
• Global Trade Compliance knowledge.
• Ability to read and interpret technical data and engineering drawings.
• Experience in Aftermarket Maintenance, Repair, and Overhaul (MRO) industry or similar Disassembly, Assembly and Test (DAT) environment supporting aircraft engines or related aerospace products.
• LEAN, Continuous Improvement, Six-Sigma training and experience.
• Experience working with Solumina MES, SAP ERP, and MS Office Suite.
• Effectively communicate at all levels of the organization.