Surgery/Special Unit Coordinator – Imaging
| Company | Cleveland Clinic |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma/GED
- Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
- Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software
Responsibilities
- Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
- Validate patient physician information and ensures accurate collection.
- Identify patients in need of financial counseling to ensure appropriate payment of services.
- Triage appointments, based on diagnosis, patient preferences, and physician specialty.
- Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
- Perform scheduling both intra- and inter-departmentally as requested by physician orders.
- Receive orders and processes as indicated by provider and schedules according to protocol.
- Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
- Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
- Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
- Communicate with patients and their families to provide detailed instructions, directions, and resources available.
Preferred Qualifications
- In-depth knowledge of medical terminology and/or CPT/ICD coding
- Knowledge of Microsoft Word and Excel applications