Senior Systems Analyst
| Company | Zoetis |
|---|---|
| Location | Lincoln, NE, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- BS/BA degree preferred
- 5+ years of relevant experience
- Business process analysis and design; ability to translate business needs into technical requirements
- Clear understanding of software development lifecycle and Application support; Project Management; Working knowledge of networking and systems design
- Familiarity with system development methodologies
- Client support of medical devices manufacturing and quality operations
- SAP knowledge a big plus
Responsibilities
- Provide ongoing support for local GMS site specific and/or nonstandard business systems and will assist with development and implementation of global solutions
- Engage and partner with the respective Zoetis ZTD solution teams to determine solution fit within the current application portfolio (Infrastructure and Compliance)
- Engage with the business to identify and define scope for continuous improvement and cost-saving activities
- Accountable for the effective delivery of local solutions that align with key processes across ZTD including Infrastructure and Compliance
- Partner with business to ensure that they understand and can effectively leverage service offerings available from other GMS Sites or Zoetis Departments
- Secure appropriate resources for projects, engaging with the business, and facilitating service delivery
- Where global solutions are not available, ensure local site development aligns with global development and platform standards (Infrastructure and Compliance)
- Leverage ZTD Shared Service support
- Act as a point of escalation on critical break/fix support, working with site process owners and global system support teams as appropriate
- Interface with clients in the understanding of business requirements
- Engage with ZTD infrastructure support teams in the identification of required improvement solutions – Coordinate locally the infrastructure support activities and projects – Support non-standard local infrastructure components – liaison with the local Automation team for global infrastructure topics
- Actively engage with the business to identify and develop continuous improvement initiatives at the site. Develops business case for continuous improvement activities
- Engage with ZTD application solution teams in the identification, evaluation and recommendation of information solutions
- Assist with definition of solution scope and development of project plans and budgets
- Engage with Risk Management and Compliance ZTD in the identification of Compliance solutions implementation (GMP, Security, Business Continuity,…) – Interface with clients for all related ITS compliance activities (Validations, Qualifications, Audit preparations, Continuity tests, …)
- Data analytics dashboards and data mining
- Engage with the business while working with the global model resources to identify and define process improvements utilizing existing application footprint.
- Solutions typically utilize commercial-off-the-shelf (COTS) software and are practical, risk-balanced, and end-to-end in scope
- As necessary, design, develop, document, and implement local solutions
- In cases where a COTS solution is unavailable or not a suitable fit for the need, custom coding may be required
- Perform testing to demonstrate viability of solutions
- Participate in the effort to educate clients on the end-to-end nature of solutions
- As required, serve as the primary point of contact for project implementations and technical solutions
- Develop clearly written specification documents, work instructions, qualification, and/or support and training materials
- Prepare routine reports or status updates for clients on the status of systems or program roll-outs
- Prepare and maintain sections of presentations on implementation initiatives as required
- Maintain end-to-end models of technical implementations in appropriate support tools
- Provide support to clients in response to Service Center tickets, Service Requests and ad hoc requests, meeting or exceeding established service level agreements
- Resolve problems and identifies issue-prevention opportunities and solutions, demonstrating true service excellence
Preferred Qualifications
- Project management experience preferred
- Experience with SDLC methodologies