Production Administrative Assistant
| Company | Groundworks |
|---|---|
| Location | Groveport, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- High School Degree/GED
- 1-2 years Administrative Assistant experience preferred
- Previous call center or customer service preferred
- Must be positive and motivated with excellent communications skills
- Ability to adapt quickly to changes in work strategy
- Excellent computer skills
- Great oral and verbal communication
Responsibilities
- Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.
- Setting and confirming install dates
- Mailing customer information packets
- Following up with customers on a variety of issues
- Updates customer records for accuracy
- Performs a variety of administrative tasks to support the production department
- Answers customer calls, schedules and confirms installations, and following up with customers on a variety of issues
- Coordinates all paperwork, data entry, and correspondence within systems regarding all sold job proposals and ensures it is accurate, timely, and completed according to company procedure
- Works to ensure crews have what they need to be successful at installations, including job details, coordination of utility locations and preparation of any special needs of an installation
- Provides tactical support to the production department
- Provides customers with excellent and memorable experience
- Foster a positive team environment by building strong relationships and inspiring mutual trust and respect.
- Adhere to and promote Company workplace policies and procedures, including, but not limited to, the policies related to safety and against bullying, harassment, violence or discrimination in the workplace.
- Act with the highest degree of professionalism, integrity and respect.
- Uphold the Company’s positive image and reputation in the community.
- Facilitate a healthy, safe, and productive workplace that promotes dignity, mutual respect, understanding and cooperation.
- Implement and follow the instructions and direction of management.
- You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company’s discretion.
Preferred Qualifications
- 1-2 years Administrative Assistant experience preferred
- Previous call center or customer service preferred