Claims Complex Casualty Adjuster

Claims Complex Casualty Adjuster

Requirements

• Bachelors Equivalent combination of education and experience Preferred
• 7-9 years Property, Auto, Casualty or relevant claims experience. Required
• Comprehensive knowledge of claims administration best practices and procedures.
• Advanced knowledge of insurance, fault assessment, negligence and subrogation principles.
• Comprehensive understanding of building and vehicle repair procedures and third-party liability issues.
• Advanced knowledge of Microsoft Office suite, general computer software and claims software.
• Advanced organization and planning recognition skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.
• Advanced leadership skills among peers required.
• Exhibit proficiency and understanding of medical terminology and causality.
• Valid Driver’s License, acceptable Department of Motor Vehicles record and minimum liability insurance – Issued by State Required

Responsibilities

• Conduct phone and/or field investigations to determine liability and damages. Identify and obtain statements from insureds, claimants and witnesses. May attend and participate in legal proceedings.
• Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address complex coverage and subrogation issues.
• Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.
• Negotiate within settlement authority with insureds and claimants to resolve their first and third-party claims.
• Control expenses for areas of responsibility.
• Handle administrative functions, update database production reports, document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.
• Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.
• Mentor other adjusters, assisting them with increasing understanding of adjudicating complex claims.
• Respond quickly to customer needs and problems.
• Independently resolve claim exposures within level of authority.

Preferred Qualifications

• 10+ years Prior claims experience. Preferred
• Chartered Property Casualty Underwriter – Insurance Institute of America Preferred
• Associate in Claims – Insurance Institute of America Preferred
• An insurance/claims adjuster license may be required for claims administration in specific states. Preferred