Transit Senior System Analyst

Company	Sarasota County
Location	Sarasota, FL, USA
Salary	$88000 – $93000
Type	Full-Time
Degrees	Bachelor’s, Master’s
Experience Level	Senior

Requirements

Bachelors’ degree from an accredited college or university in specific field of endeavor such as Computer Science, Information Systems, Business Administration -AND- 4 – 5 years of related experience.
-OR- Masters’ degree from an accredited college or university -AND- two (2) or more years of related experience.
Work experience may substitute for formal education at the discretion of management.
Work experience and/or training in process must include improvement, business analysis, change management, and/or information technology project management.
Valid Florida driver’s license by date of hire.

Responsibilities

Actively monitor Breeze technology systems and integrations for issues.
Identify trouble patterns to enhance overall system performance.
Lead troubleshooting, triage hardware and software issues, and facilitate assistance from vendors as needed to minimize downtime of the systems.
Identify and communicate priorities to Operations, Maintenance and Planning teams based upon business impact and needs.
Coordinate resources with vendors and internal teams to efficiently address issues impacting business operations.
Develop full knowledge of all aspects of systems.
Work independently in self-managed capacity and escalate issues as needed based upon severity of organizational impact.
Engage county resources as needed to meet Breeze objectives.
Communicate weekly priorities to stakeholders and provide monthly status updates to the leadership team.
Provide oversight and management of the relationship between the Tripspark Customer Service Manager (CSM) and Breeze.
Work in partnership with EIT department to ensure Transit department needs are met and software is functioning as expected.
Work with fare collection system (GenFare) to ensure fareboxes are updated as needed and fare payment systems function as expected.
Write reports, coordinate the integration of equipment and software, and facilitate training for other users.
Review existing software to look for opportunities to leverage functionality to better support Breeze business processes.
Research new technology to better serve Breeze Transit and develop, prepare, and present opinions and recommendations to executive staff.

Preferred Qualifications

PMP (Project Management Professional) certified.
Experience in transit management software and fleet maintenance software.