Frontline IT Support Specialist
| Company | OpenAI |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $52.89 – $52.89 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong technical expertise in macOS
- Working knowledge of Windows
- Familiarity with identity and device management (e.g., Azure AD, Jamf, Intune)
- Experience with enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products
- Excellent written and verbal communication skills
- Proactive approach to problem solving and continuous improvement
- Attention to detail
- Customer-first mindset
Responsibilities
- Serve as the primary point of contact for troubleshooting hardware, software, and network issues
- Ensure prompt and reliable resolution of employee requests
- Collaborate with cross-functional teams to identify opportunities for improvement
- Support the creation and maintenance of repeatable workflows (such as onboarding and device imaging)
- Contribute innovative ideas during IT team meetings
Preferred Qualifications
- Working knowledge of Windows as a plus
- Customer-focused mindset
- Proactive approach to enhancing IT processes