IT Support Specialist
| Company | OpenAI |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $67.31 – $88.95 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong technical expertise in macOS (with a working knowledge of Windows as a plus)
- Identity and device management (e.g., Azure AD, Jamf, Intune)
- Enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products
- Excellent written and verbal communication skills
- Experience troubleshooting and problem-solving within Mac and macOS environments
- Experience with ServiceNow for IT service management (ITSM)
- Attention to detail and precision in work
- Customer-first mindset
Responsibilities
- Deliver white‑glove support to executives and other VIPs
- Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories
- Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement
- Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues
Preferred Qualifications
- Proven track record of confidential, high‑touch support for senior leaders
- Experience orchestrating high-production all-hands events
- Proactive approach to problem solving and continuous improvement
- Experience mentoring junior team members
- Experience automating workflows via scripting or low-code tools
- Experience managing IT projects