Lead Business Systems Analyst

Lead Business Systems Analyst

Requirements

• Minimum of 5 years of related experience
• Bachelor’s degree preferred or equivalent experience
• Prior experience communicating with all stakeholders (technology, clients, finance, integration, operations teams) to engage in discussion, create user stories, and consistently deliver the right products and solutions
• Ability to work in a fast-paced environment and adapt to shifting priorities
• Knowledge of financial services operations and technology; experience in banking, capital markets, or financial operations is a plus
• Solid understanding of trade lifecycle and DTCC’s Clearing & Settlement products

Responsibilities

• Develop clear and comprehensive technical documentation, including job aids and governance materials such as standards, policy and procedures, to ensure complex technical information is easily understood by various stakeholders.
• Plan, execute, and manage User Acceptance Testing (UAT) and End-to-End (ETE) testing for PagerDuty to ensure system reliability and performance.
• Gather and document user requirements, map user journeys, and translate these into detailed documentation to optimize the end-user experience.
• Facilitate communication and coordination across various departments, resolve conflicts, and ensure all team members are aligned and working towards common goals.
• Produce required project analysis documentation such as business requirements, scope matrix, use cases, sequence diagrams, future state proposals, and UAT plans.
• Create and maintain job aids, process documents, and governance documentation to support organizational standards and practices.
• Stay current with customer needs and strategies, communicate updates and findings through formal and informal written methods, and facilitate project meetings and presentations to diverse audiences.
• Help define and document product specifications, user stories, and acceptance criteria.
• Support the prioritization of the product roadmap and the timely delivery of features and enhancements.
• Own the management of the squad’s backlog.
• Collaborate with stakeholder groups to gather business requirements, assist in developing project plans, and help identify resource requirements.
• Assist in creating and refining the backlog of user stories with the squad to ensure the right level of detail is provided at the right time.
• Review backlog items according to acceptance criteria during the sprint.
• Bring the voice of the client (external/internal) into the squad.
• Build relationships with the Tribe Leads and key stakeholders to identify issues, risks, and dependencies, and maintain alignment to achieve product strategy.
• Assist in incorporating and prioritizing technical work to deliver on release objectives.
• Support the evaluation of implementation alternatives and consider the impact of changing scope on budget and estimates.
• Provide basic analytical and reporting capabilities to support decision-making by business partners.
• Attend and participate in all squad meetings (e.g., sprint and release events).
• Follow established procedures and monitoring controls to mitigate risk, spot key errors, and demonstrate strong ethical behavior.

Preferred Qualifications

• Technical Writing: Ability to create clear and comprehensive technical documentation.
• UAT and ETE Testing: Experience in overseeing User Acceptance Testing (UAT) and End-to-End (ETE) testing for SaaS applications.
• User Requirements and Journey Documentation: Proficiency in documenting user requirements and mapping user journeys.
• Team Collaboration and Coordination: Strong skills in fostering team collaboration and coordinating across various departments.
• Job Aids and Governance Documentation: Capability to create job aids and governance documentation to support organizational standards.