Client Success Manager – Special Operations Command

Client Success Manager – Special Operations Command

Requirements

• A Masters degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research or similar field; Advanced Engineering degree or MBA preferred.
• Minimum of 5 years delivery management experience with enterprise solutions.
• Experience leading engagements with substantial exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering.
• Credible customer presence, capable of stepping into a trusted advisor role.
• Leadership experience, the ability to enforce good project governance and promote delivery excellence.
• Excellent presentation, written, communication with keen attention to detail, and interpersonal skills.

Responsibilities

• Collaborate with customers to craft compelling use cases that drive business value, translate use cases into requirements and specifications, validate the tractability and define the data requirements for AI use cases.
• Quantify and track value metrics that can be realized from Rhombus Power’s enterprise AI software.
• Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to Rhombus Power’s solutions and drive customer success and adoption with a focus on customer retention, advocacy and expansion.
• Turn business requirements into application features and capabilities, map use cases to granular team tasks and produce detailed production project work plans.
• Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver training, issue debugging and resolution).
• Anticipate stakeholder needs, remove obstacles and accelerate the path to customer success, track and address risks before they become issues, solve delivery challenges, addressing resource contention, scoping issues and managing expectations.
• Develop high quality and polished internal and external deliverables and other documentation to enable customer success, building a trusted advisor relationship.
• Provide oversight to the data science team and ensure a compelling outcome.
• Provides monthly status reports and clearly communicates program successes and issues to reflect performance as compared to the program’s baseline and performance standards.
• Represent the program and the client in interactions with stakeholders; be comfortable with briefings, demos, etc.

Preferred Qualifications

• Advanced Engineering degree or MBA preferred.