Supervisor – SMB Direct Sales
| Company | Comcast |
|---|---|
| Location | Pennsylvania, USA, Delaware, USA, Washington, DC, USA, Jackson Township, NJ, USA, Waterbury, CT, USA, Concord, NH, USA, Virginia, USA, Massachusetts, USA |
| Salary | $43680 – $70980 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Must have prior Leadership experience
- Strong sales experience required with Mobile experience preferred
- Virtual engagement and experience preferable
Responsibilities
- Lead team focused on retaining existing business customers by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.
- Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback.
- Ensure CRM software is accurate and up to date on daily basis.
- Ensure daily activity targets are met.
- Conduct regular team meetings to improve skills, share best practices and deliver key communications.
- Conduct performance reviews and prepares performance improvement plans. Hire, discipline and terminate personnel as necessary.
- Partner with leadership in the business to business organization to ensure positive working relationships and effective communication between functional areas.
- Conduct side by side coaching and call monitoring to ensure compliance with selling company techniques and strategies.
- Work directly with other supervisors to ensure consistency and teamwork.
- Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Preferred Qualifications
- Bachelor’s Degree (preferred)
- Comcast may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.