Business Analyst – CRM
| Company | Morgan Stanley |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 4+ years of experience as a business analyst or in a similar role.
- Bachelor’s degree or equivalent in a relevant field.
- Some experience or familiarity with agile development practices and product backlog management.
- Good communication skills with the ability to explain complex concepts in a clear and concise manner.
- Strong analytical skills with a capability for problem-solving, preferably with some knowledge of business process and data analysis.
Responsibilities
- Assist in transforming use cases, business requirements and acceptance criteria into clear and actionable user stories for agile development.
- Support the analysis of current workflows, ways of working and product design to identify opportunities for improvement that align with business objectives.
- Help build, prioritize, and maintain the product backlog in collaboration with the PO and Development team.
- Participate in product testing. Collaborate with the UAT teams to facilitate end user testing.
- Assist with release activities to ensure end user readiness including creating and maintaining product documentation and resources.
- Provide production support to end users, use data to monitor product stability and identify areas of improvement to drive enhanced user experience.
Preferred Qualifications
- Exposure to CRM or service management platforms is advantageous.
- Knowledge of Human Capital Management, Human Resources, or experience in Financial Services is a plus.