Tenant Services Coordinator

Tenant Services Coordinator

Requirements

• At least two years of relevant experience.
• Two to four year degree preferred.
• Proficient in Microsoft Office Suite (Excel, PPT, Word and Outlook).
• Detail oriented, strong interpersonal, organizational, and typing skills.
• Understanding of basic accounting preferred.
• Ability to multi-task, prioritize and be self sufficient.
• Must be customer orientated, professional and courteous with an excellent phone etiquette.

Responsibilities

• Promote rapport with tenants, visitors and building staff through professional, courteous, and helpful engagement.
• Draft necessary letters, memos, and other communication for Property Management approval.
• Ensure overall high-quality customer service for tenants, including work orders and tenant requests: ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
• Help coordinate building events as required (I.e., Fire drills, tenant appreciation, holiday lunches ect.).
• Assist in all general office duties involved in maintaining service to the tenants and ownership.
• Assist property management team with preparation of monthly client reports.
• Update spreadsheets regarding certificates of insurance for tenants, vendors and contractors, track expiration dates and coverage for all.
• Maintain and update emergency and tenant contact lists.
• Ensure proper multi-tenant floor signage for all building common areas.
• Manage inventory of office supplies- order building and office supplies as needed.
• Program building access cards.
• Maintain lease, vendor and building files. Create new files as needed.
• Open, stamp, distribute mail.
• Prepare weekly Cash Flow Report, in addition to monthly closing reports for accounts payable and accounts receivable.
• Code invoices, setup vendors in Yardi payable systems.
• Deposit, track and enter rent payments (Skyline).
• Resolve vendor calls or issues regarding payment of invoice.
• Mail out checks to vendors for payment as needed.

Preferred Qualifications

• Two to four year degree preferred.
• Understanding of basic accounting preferred.