Customer Service Agent
| Company | Piedmont Airlines |
|---|---|
| Location | Columbia, SC, USA |
| Salary | $12 – $12 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
Responsibilities
- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Load and unload baggage and cargo
- Operate motorized service vehicles and equipment
- Guide and park aircraft
- Perform cabin maintenance tasks
- Work together as a team to provide excellent customer service and meet corporate objectives
Preferred Qualifications
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs