Senior Salesforce Administrator

Senior Salesforce Administrator

Requirements

• Hands-on SFDC configuration skills
• Experience with Marketo and Ironclad
• 5+ Years experience in a Salesforce Advanced Admin role
• Bachelor’s degree
• Proficiency in Salesforce Flows
• Proficiency in writing Salesforce Validation Rules & Formulas
• 3+ Salesforce Certifications
• Proficiency with Salesforce Integrations, focused on but not limited to Marketo and Ironclad

Responsibilities

• Monitor Jira queues to troubleshoot incoming bugs and tasks providing timely responses and resolutions
• Include resolution details in production support bugs/tasks
• Create follow up tasks for issues discovered during production support and provide potential solutions
• Document trends in system issues
• Configure and maintain Salesforce objects, fields, validation rules, workflow rules, flows, and lightning record pages to support efficient order management
• Collaborate with cross-functional teams (Sales, Finance, Accounting, Operations) to gather requirements and implement solutions that optimize the entire end-to-end process
• Ensure accurate data capture, validation, and processing, adhering to established business rules and standards
• Help enhance and troubleshoot various integrations with a focus on Marketo and Ironclad
• Design, implement, and enhance Lead-to-Bill automation workflows, including approval processes, pricing calculations, discount approvals, and contract generation
• Streamline the quoting process by integrating Salesforce CPQ (Configure, Price, Quote) and other relevant tools
• Collaborate with Finance teams to ensure alignment between Salesforce data and financial systems including Workday
• Implement and maintain data quality best practices to ensure accurate and reliable Lead-to-Bill data
• Enforce data security measures, including user access controls, data sharing rules, and field-level security
• Troubleshoot and resolve user-reported issues, collaborating with other technical teams when necessary
• Stay up to date with Salesforce updates, new features, and best practices, and proactively recommend enhancements to the Lead-to-Bill process
• Lead or participate in process improvement initiatives to drive efficiency and accuracy
• Designing and documenting a flexible, scalable, and robust state-of-the-art architecture for Salesforce Sales Cloud, CPQ (Configure, Price, Quote), Revenue Cloud, E-commerce, and Partner systems
• Understanding the goals of stakeholders in various business teams and scoping the technical elements within Salesforce needed to achieve the project goal
• Evaluating the scalability of proposed configuration changes to ensure they can handle future growth and changing business needs
• Providing advanced support for Salesforce requests and escalated administrative needs of users
• Overseeing Quality Assurance (QA) and User Acceptance Testing (UAT) for large deployments using the Salesforce Testing Framework
• Acting as a role model and mentor to team members with less experience, providing guidance and support on technical and non-technical aspects of Salesforce Administration
• Provide on-call support as needed for month end closing periods

Preferred Qualifications

• Experience working at a startup
• 8+ Years experience in a Salesforce Admin role
• Expert knowledge of Flows, process design, etc. and able to recommend best practices
• Working knowledge of Partner Relationship Management Tools, Service Cloud, Einstein, and adding AI to Salesforce
• Experience gathering requirements for Salesforce configuration
• 5+ Salesforce Certifications
• Experience as Ironclad admin