Servicenow Architect

Servicenow Architect

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 8+ years of hands-on experience in ServiceNow platform administration, development, and strategy
• Deep expertise in ITSM, Discovery, CMDB, and complex integrations
• Proven experience designing scalable and enterprise-wide ServiceNow solutions
• Strong proficiency in JavaScript, GlideScript, Business Rules, Script Includes, and API integrations
• Experience with Employee Center, Universal Requests, and self-service automation
• Strong understanding of security, access control, and governance within ServiceNow
• ServiceNow certifications – Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA)
• Familiarity with Agile methodologies, DevOps practices, and ITIL frameworks

Responsibilities

• Define and drive the long-term roadmap for ServiceNow adoption, ensuring alignment with organizational objectives
• Establish best practices, governance models, and technical standards for platform scalability, security, and maintainability
• Partner with IT, HR, Legal, and Sales to expand ServiceNow capabilities beyond ITSM, fostering enterprise-wide adoption
• Oversee system architecture decisions, ensuring seamless integrations, optimized performance, and adherence to ServiceNow best practices
• Maintain deep awareness of new ServiceNow releases, assessing impact, and driving adoption of relevant features
• Lead the design and implementation of complex ServiceNow solutions across ITSM, Employee Center, and automation frameworks
• Architect end-to-end workflows that streamline business processes, enhance self-service, and improve operational efficiency
• Develop and oversee advanced integrations between ServiceNow and third-party applications using REST, SOAP, Integration Hub, and custom APIs
• Guide the development of CMDB and Discovery strategies to ensure data accuracy, automation, and compliance with IT asset policies
• Optimize system performance by proactively identifying bottlenecks, troubleshooting issues, and enhancing platform efficiency
• Provide technical leadership to the ServiceNow development team, setting coding standards and best practices
• Mentor junior developers and administrators, fostering a culture of continuous learning and innovation within the team
• Lead technical workshops, knowledge-sharing sessions, and documentation efforts to ensure platform sustainability
• Design and enforce security policies, role-based access control (RBAC), and data governance frameworks
• Conduct system audits, vulnerability assessments, and ensure compliance with internal and external security standards
• Partner with compliance teams to implement ITIL and other relevant frameworks into ServiceNow processes
• Own the ServiceNow upgrade strategy, ensuring smooth transitions with minimal business disruption
• Lead automated and manual testing initiatives, including leveraging ATF (Automated Test Framework) for regression testing
• Manage Dev, Test, and UAT instances, ensuring changes are validated before deployment to production
• Develop and maintain enterprise-level reporting, dashboards, and analytics to drive data-driven decision-making
• Leverage ServiceNow Performance Analytics and Machine Learning capabilities to optimize ITSM and service delivery

Preferred Qualifications

• Experience with Virtual Agent, Predictive Intelligence, SAM, Now Assist, ITSM, Employee Center, Discovery, ITOM and CMDB
• Strong leadership and stakeholder management skills
• Ability to translate complex technical challenges into business-friendly solutions
• Hands-on experience with automated testing frameworks like ATF
• Prior experience with large-scale ServiceNow upgrades and instance management