Customer Experience Specialist – Leasing/Customer Service
| Company | Cottonwood Residential |
|---|---|
| Location | Frisco, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Upbeat attitude
- Ability to clearly communicate
- Desire to solve problems
- Understanding of pricing and information about available apartment homes
Responsibilities
- Put your upbeat attitude, communication skills, and creativity into action.
- Stand and smile when greeting all customers, including prospects, residents, and vendors, when they enter the office.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Assist in planning community events and social media marketing.
- Organize package room daily as packages are delivered.
- Maintain community-related communications and vendor relationships.
Preferred Qualifications
- Prior experience in a similar role or management (desirable)