Technical Account Manager

Have at least 3 years of account OR customer management experience in healthcare, payer, provider relations, or technology environment, with experience in sales or solution selling.
Have an associate degree in Business, Finance, Marketing, or equivalent work experience, bachelor’s degree a plus.
Have strong interpersonal skills. Experience facilitating meetings and engaging with multiple stakeholders at all levels of the organization is vital.
Team player that works in support of others and in close collaborative partnership.
Have knowledge of healthcare payer processing, provider/hospital office operations, customer service and IT operations.
Are a problem-solver who listens to business problems and can provide potential solutions.
Are a self-starter!
Have exceptional customer service skills.
Have strong analytical and research skills.
Highly motivated, self-starting, and proactive – not reactive.
Have demonstrated ability to use discretion and make sound decisions.
Have HIPAA (Health Insurance Portability and Accountability Act) knowledge.

Supporting the relationship between complex assigned accounts and Availity, and acts as a point of contact for accountability, issue escalation/resolution, and product implementations.
Supporting aspects of the re-contracting process including pricing, proposal, administration functions, preparation for negotiations and customer presentations.
Obtaining, utilizing, and accurately summarizing key competitive data to affect positive account growth.
Working with cross functional teams to coordinate and implement new functionality for assigned payers.
Staying current on industry and competitive trends and applies knowledge of marketplace to account planning processes.
Identifying and coordinating marketing, management, and technical resources necessary to achieve existing account up-sell objectives.
Communicating with accounts on a regular basis based on tier structure and need, via newsletters, email, phone, and/or face to face meetings.
Consults with Health Plan customers to identify and qualify opportunities to up-sell new products or services.
Monitoring and supports retention through volume analysis and account penetration.
Reporting regularly on the progress and accomplishment of stated goals by updating metrics that track results.
Building strong inter-departmental relationships to achieve individual and Account Management team objectives.
Establishing, maintaining, and updating Relationship Account Plans with all assigned accounts.

You thrive in a rapidly changing environment.
Can effectively manage complex projects end-to-end ensuring high levels of satisfaction and execution.
Have knowledge of technical systems integration and internal operating systems e.g. Salesforce, Jira, Gainsight, Confluence.