Associate Solutions Engineer

High School Diploma/GED (Required)
Bachelor’s Degree STEM area of study strongly preferred. (Required)
2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. Required
Technical Leadership (Required)
Communication Excellent oral and written communications; strong interpersonal skills. (Required)
Applications Ability to provide strategic direction in a leadership role. (Required)
Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)
Technical Presentations Ability to create and deliver technical presentations. (Required)

Aligns to support an SMB sales team in-market.
Participate in customer meetings, primarily face to face.
Facilitate coverage analysis and review with customers.
Discuss and assist with processing In-Building coverage requests.
Uncover opportunities and recommend solutions.
Understanding nuances and drivers.
Design and architect services and solutions.
Close technical hurdles.
Prepare and present technical customer presentations.
Present product roadmaps.
Present network build-out plans.
Demonstrate wireless devices and solutions to customers.
Provide RFP technical input.
Strategize with Sales team to improve Regional/National sales.
Participate in account reviews with customers.
Own customer technical relationships.
Supports customer pilots.
Maintaining technical knowledge by attending training in assigned areas.
Maintaining adequate level of industry expertise.
Pursue industry certification appropriate to role.
T-Mobile wireless network and related key technologies.
Wireless handsets, mobile hotspots, tablets, and key wireless devices.
Wireless-related Value-Added Solutions.
High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.
Ensure a positive customer experience.
Assist with high-level support and troubleshooting.
Open tickets and engage appropriate support resources.
Train Sales on technical topics, product updates, Tech Talks.
Customer Trainings.
Product/Network/Marketing road-show webinars.