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Retail Banker II Float/Bilingual Spanish – Cantonese or Portuguese preferrred
| Company | TD Bank |
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| Location | Philadelphia, PA, USA |
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| Salary | $24 – $33.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- HS Diploma or GED required; 2 year degree preferred
- 2+ years of related experience required
- Teller experience (Preferred)
- Cross trained to take customer transactions
- Requires agility, teamwork and flexibility to adapt to different locations and environments
- Must be able to do same day travel to multiple work locations within a designated region or area
- Superior Customer Service skills
- Strong organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated effective problem-solving skills
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Proficient in Microsoft Office
- Ability to provide community services, including, but not limited to, Financial Education classes
- Notary License (Preferred)
Responsibilities
- Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking
- Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs
- Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities
- Evaluates issues, errors and problems based on practices and existing precedents or procedures
- Explains detailed and/or complicated information within the team
- Builds working relationships with customers and related teams
- Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
- Engages in conversations with customers about loan products, facilitates the application intake
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Preferred Qualifications
- Teller experience (Preferred)
- Notary License (Preferred)
