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Retail Associate Manager
| Company | T-Mobile |
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| Location | White Hall, WV, USA |
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| Salary | $39900 – $72000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1 year of customer service and/or sales experience, retail environment preferred
- Available to work a varied schedule including nights, weekends, and holidays
- Ability to lead and mentor people to deliver great results
- Outstanding communicator with the ability to interact with teammates and customers
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
Responsibilities
- Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
- Ensure that every need the customer has when coming into the store is met and that employees build the customer’s confidence by making their experience comfortable, simple, and by solving the whole problem.
- Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
- Effectively manage customer wait time. Keep current on products, services, and promotions.
- Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
- Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
- Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
- Also responsible for other Duties/Projects as assigned by business management as needed.
Preferred Qualifications
No preferred qualifications provided.
