Manager of Event Services

Manager of Event Services

Requirements

• Must successfully pass a criminal background check
• Must be highly motivated, self-directed, and have the ability to work in a fast-paced environment
• Superior communication and organizational skills
• Must be accessible, attentive to details and proactive
• Able to work nights, weekends, and holidays as needed
• PC Windows-based Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
• Experience within Facility Coordination is desirable

Responsibilities

• Serve as the client’s main point of contact for all assigned facility events.
• Collaborate with client regarding all event needs and requests in a timely and effective fashion including, but not limited to, food and beverage, designated space(s) and functions, ancillary and vendor services, affiliates/exhibitors and related billing processes.
• Develop and distribute internal documents such as staffing, cost estimates, event work orders, information sheets and post event reports/action plans for all assigned facility events.
• Develop meeting agendas to be utilized with client’s or vendors.
• Research, review, and recommend equipment, materials, and supplies required in providing event services and planning.
• Coordinate outside service needs with food and beverage contractor, decorators or other vendors.
• Coordinate with the marketing department or assigned representative regarding front of house marketing and social media initiatives in conjunction with client needs and facility best practices.
• Coordinate and participate in proper inspections of the facilities to ensure readiness and compliance with the clients’ requirements prior to hosting the event.
• Supervise all staffing for assigned events.
• Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.
• Make immediate decisions in conjunction with assigned Facility representatives and communicate with all users of the facility in an emergency situation.
• Prepare reports, correspondence and analysis related to post event discussions.
• Develops institutional knowledge of facilities and ASM policies/procedures related to event activations.
• Serve as primary facilitator monitoring & executing external communications including website inquiries, customer-facing emails, main phone line calls and voicemail system.
• Proactively assist New Orleans downtown campus team regarding use and monitoring of all Shrine on Airline social media accounts to ensure consistency and timeliness of information sharing/messaging.
• Organize and maintain facility photography database (including marketing and event set-up).
• Follows all training, policy and procedure requirements from ASM Global leadership team.
• Assist in preparation of the departmental budget and estimated revenues.
• Maintain the proper image and generate positive public relations with clients, patrons and staff.
• Manage and complete event or facility-related projects as assigned.

Preferred Qualifications

• 1-3 years of experience with increasing levels of responsibilities in the facility industry
• 1-2 years of supervisory experience preferred