Customer Support Specialist
| Company | Alphabe Insight |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent (Bachelor’s degree preferred)
- Previous experience in a customer support or help desk role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
- Comfortable working in a fast-paced, high-volume environment
Responsibilities
- Respond to customer inquiries via phone, email, and internal ticketing systems
- Identify and troubleshoot technical or service-related issues
- Maintain accurate records of customer interactions and resolutions
- Escalate complex cases to the appropriate department when necessary
- Follow up with clients to ensure their issues are resolved and they are satisfied
- Collaborate with internal teams to improve customer experience
- Stay updated on company products, services, and policy changes
Preferred Qualifications
- Bachelor’s degree preferred