Call Center Agent
| Company | Alphabe Insight |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; associate degree preferred
- Proven experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to handle high call volumes and remain calm under pressure
- Basic computer skills and familiarity with CRM systems
- Strong organizational and multitasking skills
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner
- Make outbound calls to follow up on customer concerns or provide updates
- Resolve customer complaints efficiently and accurately
- Document all customer interactions clearly and thoroughly in the system
- Meet individual and team performance goals
- Maintain up-to-date knowledge of company products and services
- Follow communication scripts and company procedures consistently
Preferred Qualifications
- Associate degree preferred