Safety Services Specialist

Requires a minimum of 3 years of relevant experience, preferably within a services or sales support role
Bachelor’s degree required
Effective project manager comfortable managing multiple priorities
Excellent written and verbal communication skills, with strong interpersonal skills
Above average MS Office Suite skills as they relate to the marketing function.

Develop and maintain knowledge of Master Lock’s Safety Services offering, to accurately provide assistance to both internal and external customers in a timely manner
Coordinate and project manage new services jobs including but not limited to quote development, project coordination with 3rd party service providers, issue resolution and billing
Maintain a database of quotes submitted and related job information such as PO #, scheduled service date, and sales order #; Provide timely updates to Sales and customers on existing inquiries
Answer customer and service provider queries promptly, professionally and knowledgeably on the phone and through email
Maintain quote-to-cash process for services. Identify and implement process changes that improve cost or efficiency
Develop relationships with global Marketing, Sales, Finance and other key internal and external groups, communicating continuously to ensure excellence in service planning and execution, while modeling behaviors consistent with the Company’s expectations
Serve as ‘point person’ for sales inquiries and requests for marketing materials and/or information. Answer all incoming requests with a sense of urgency.
Act as liaison between external marketing and internal product management team for activities related to trade shows, newsletters, webinars, and all relevant commercial safety related content. Make decisions according to Master Lock business interests.

No preferred qualifications provided.