Account Director
| Company | Lessen |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s Degree or higher in a relevant area of study such as business, facility management, project management, accounting, engineering, and relevant experience.
- Understanding reactive maintenance, preventive maintenance, project management programs, building systems and structure, processes and the technology tools that are used to manage them.
- 7+ years of experience that includes: leading facility management teams delivering services for national or regional dispersed portfolios, experience with a professional facilities service provider, and a track record of profitably expanding the scope of services provided a client.
Responsibilities
- Contribute to account retention through excellent services.
- Clearly communicate the progress of monthly/quarterly performance to internal and external stakeholders.
- Forecasting and tracking key metrics for assigned account (e.g., quarterly results for operations, vendor performance, and annual forecasts).
- Creating and maintaining a culture of compliance and safety among account personnel.
- Prepare and present monthly updates, quarterly plans, and annual business reviews for assigned accounts.
- Leading client meetings and attending regular client status meetings.
- Collaborating with the sales team to identify and grow opportunities within the account and supporting new client pursuits.
- Respond to client requests, ensure contract compliance, and escalate issues as needed.
- Supporting corporate initiatives.
- Travel requirements: up to 25% of the time if required.
Preferred Qualifications
- Assessing strengths, weaknesses, opportunities, and threats within an account.
- Having a comprehensive understanding of Lessen’s suite of tools especially One by Lessen, One Insight and other relevant technologies to support the account.
- Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
- Effective communication skills, including preparing and presenting presentations that make complex topics understandable.
- Proven success organizing, executing, and managing work within a complex and demanding customer service environment.
- Ability to anticipate changing dynamics and to prepare contingencies.
- Fiscal management and budgeting.
- A team player who can collaborate with others, build consensus, and lead without the need for recognition.