Technical Support Specialist Associate
| Company | Oshkosh |
|---|---|
| Location | Chambersburg, PA, USA |
| Salary | $50400 – $77200 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or its equivalent with one (1) or more years of experience in the field or in a related area.
Responsibilities
- Troubleshoot the root cause of technical issues on equipment and identify the action to resolve the issues.
- Interact with and maintain professional working relationships with customers and all appropriate departments necessary for customer support.
- Participate in continuous training, both internally and externally, as required to maintain an increasing proficiency on products.
- Review current JLG processes that involve documentation and work performance, JLG programs and systems that pertain troubleshooting and diagnosing.
- Communicate all service related JLG documentation such as service field bulletins, information notices, and product updates to both JLG customers and employees.
Preferred Qualifications
- Experience in troubleshooting manufacturing equipment such as scissor lifts, boom lifts, and telehandlers.
- Excellent problem solving capabilities.
- Strong verbal and written communication skills.
- Very detail oriented.