Claims Expediter – Quick Claims

Claims Expediter – Quick Claims

Requirements

• Acquiring knowledge of basic, limited, claim handling procedures
• Ability to recognize when exceptional circumstances require involvement of the Branch Manager, Claim Supervisor, or a Branch, Field, or Senior Claim Representative
• Study and obtain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within time prescribed by the Company or statute

Responsibilities

• Contact involved parties, describe claim process, initiate completion of claim documentation, confirm the amount of loss, and pay the claim as dictated by Company guidelines
• Answer customer inquiries related to pending or unresolved claims
• Assist in handling subrogation or salvage
• Maintain regular and predictable attendance in meeting a defined work schedule to achieve service objectives
• Use computer based information for reference, enter information into computer systems, and develop specialized habits related to assigned work
• Responsible for performing support staff functions

Preferred Qualifications

• High school education or its equivalent is preferred
• Experience in customer service
• Above average communication skills (written and verbal)