Engagement Partner

Minimum 5 years of relevant experience ideally managing relationships with, or serving products to, C-Suite Executives and other high-level stakeholders.
Ability to work closely with executive teams.
Exemplary verbal and written communication skills and customer relations skills.
Ability to attend a schedule of in-person events. Some travel may be required.
Ability to work in an event-management platform.
A proven track record of seeing ideas through to completion, utilizing exemplary execution skills.
Ability to work in a team structure.

Serve as the primary point of contact for WSJ Leadership Institute members (and their teams) across any membership needs or engagement.
Responsible for the Relationship Management journey from onboarding, including the Member Profile, to renewals.
Onboard new members, including detailed Member Profile and formalized intake process for gathering comprehensive member data, bio, headshots, (onboarding and continuous feedback) and coordination of benefits.
Manage a full book of business, maintaining ongoing reporting and analysis on members, engagement, likelihood to renew and options for retention.
Member Engagement: Execute best practice communication and engagement to maximize member attendance of upcoming events, summits, dinners, exchanges, breakouts, and exclusive experiences.
Curate cohorts for member-led events to meet with peers in confidence to discuss challenging topics they and their organization face.
Attend membership events (in-person and online), welcoming members, and providing on-site assistance at registration.
Assist in connecting network members with each other providing introductions for professional contacts.
Coordinate member opportunities for thought leadership.
Monitor event activity and flag “unengaged” members for outreach.
Owns renewal process, including payment processing.
Garner members’ thoughts on how to best improve and personalize their experience, both at the individual level and at events.