System Administrator Associate

System Administrator Associate

Requirements

• 0 + years of related experience
• US Citizenship Required
• Top Secret SCI + Polygraph clearance required
• Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification.

Responsibilities

• Maintain computers, voice, video, network, and server hardware equipment used to support IT services
• Provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware
• Conduct in-depth troubleshooting of incident tickets and change requests
• Perform Service Operations and support Service Transition activities for IT infrastructure
• Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
• Install, upgrade, repair, support customer baseline equipment and related devices
• Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
• Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
• Reseat cards, reboot hardware, replace hardware components, and replace cabling
• Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
• Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
• Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
• Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
• Support non-standard surge services for special projects and high visibility activities as directed
• Collaborate with internal and external customers, agencies, and service providers
• Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
• Provide process improvement recommendations and integrate support best practices
• Participates in special projects as required.

Preferred Qualifications

• Technical Training, Certification(s) or Degree