Identity & Access Management - Idam - Administrator

Identity & Access Management – Idam – Administrator

3+ years of IT Service Desk support experience or Identity & Access Management Administrator
Possess basic ITIL knowledge & certification
Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
Working knowledge of Windows 11 management and configuration
Knowledge of Office 365 administration and Microsoft Entra
Must be at least 21 years of age

Documenting incidents, problems, and requests in the company ticketing system
Installation, configuration, and support of the hardware and software supported in the environment
Consistently follow up with users to ensure proper function after issue resolution
Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
Install and/or configure peripherals such as printers, keyboards/mice, etc.
Resolve basic network issues such as wireless connections
Diagnose, troubleshoot, and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking
Quickly acclimate with the company’s ERP system and provide basic support for users
Identifying problems in the environment and driving them to resolution
Maintaining a clean work environment, answering Service Desk calls, and greeting team members with a smile
Provide phone and remote troubleshooting support to team members in all our locations
Support the latest Microsoft and Apple operating systems (Windows 11 and Mac OS X) and Office for Windows and Mac
Other technical tasks as assigned

VOIP experience is a plus
Experience in supporting audio and video conferences over Teams for individuals and in conference rooms
Must be malleable and quick to adjust to a fast-paced environment