Principal Program Manager – Salesforce Reimplementation

Principal Program Manager – Salesforce Reimplementation

Requirements

• 15+ years of experience in program management, transformation, or strategic roles.
• 15+ years of experience implementing Go-to-Market strategies, Salesforce reimplementations in global organizations.
• 15+ years of experience leading large-scale, cross-functional transformation Salesforce re-implemention with a focus on GTM alignment, scaling, and efficiency.
• Strong experience with Salesforce CRM tools (Sales Cloud, Service Cloud, Marketing Cloud, etc.) and familiarity with the Salesforce ecosystem, including third-party applications and integrations.
• Proven track record of managing senior stakeholders and influencing strategic decisions at the executive level.

Responsibilities

• Lead Salesforce Reimplementation: Lead and manage the entire Salesforce reimplementation program, ensuring on-time, within-budget, and successful delivery that aligns with broader Go-To-Market transformation goals. Own the end-to-end lifecycle of the reimplementation, from planning to execution.
• Strategic Alignment & Collaboration: Collaborate with Sales, Marketing, Customer Success, IT, and senior leadership to define requirements, prioritize features, and ensure the reimplementation aligns with business objectives, KPIs, and organizational goals. Establish and maintain strong partnerships with functional teams to ensure strategic alignment and smooth execution.
• Planning & Execution: Develop a comprehensive program plan, including timelines, budgets, resource allocation, and risk mitigation strategies. Execute the plan effectively, tracking progress, making necessary adjustments, and proactively identifying and mitigating potential risks.
• Change Management & Adoption: Develop and execute a change management plan to ensure smooth user adoption of the new Salesforce instance, including training, communication, and support. Lead the organization through complex changes, mitigating resistance and ensuring long-term adoption.
• Stakeholder Engagement & Communication: Effectively communicate program status, risks, and issues to executive leadership and key stakeholders. Manage expectations, ensure alignment, and provide clear, actionable insights through regular updates and reporting.
• Vendor Management: Manage relationships with third-party vendors involved in the reimplementation, ensuring they meet performance expectations and deliver on time.
• Quality Assurance: Implement quality assurance processes to ensure the reimplemented Salesforce instance meets business requirements and performs optimally.
• Budget Management: Manage the program budget effectively, tracking expenses and ensuring cost-effectiveness.
• Team Leadership: Lead and mentor a team of project managers and analysts (if applicable).
• Leadership & Influence: Lead and influence cross-functional teams to achieve cohesive transformation outcomes. Act as a key influencer in shaping strategy, governance, roadmap, and execution for the Salesforce Reimplementation.
• Data-Driven Decision Making: Leverage business intelligence and data analytics to monitor and measure the impact of Go-To-Market initiatives. Use data to optimize strategy, drive actionable insights, and improve key business outcomes.
• Thought Leadership: Act as a thought leader and expert for Salesforce reimplementation, sharing best practices, frameworks, and insights to mitigate risk and ensure successful implementation.

Preferred Qualifications

• Relevant certifications in project management, change management, or Agile methodologies.
• Certifications including: Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Technical Architect are preferred.